Well, this is a fascinating topic, and because I've got some insight in how things work in this game, I'll wager a response ^^
I joined Stronghold Kingdoms in december of 2011 I believe, so my account is almost as old as the game. I got banned about 3 weeks ago, no reason given. I was playing GC5, and I was doing a pretty good job if I can say so (A good old fashioned war, where my alliance was the under dog, roughly 1 of us against 3). But, I made a mistake. I'm Dutch, so you never play cards when they're not necessary, you don't play premium tokens when your researches are still going, so my premium token ran out, and I got banned.
I will admit that my banning was perfectly in line with the game rules, and I can't say I've been sad about it, the way firefly has let this game run is absolutely absurd. Running a bot is a rule, its not an exception (see shkbot. something), however, people only get banned when they are either too good, or a bad influence on the game itself (Raze/Capture too succesfull, and people might quit)(But also the occassional psychopaths). When you play a premium token, you're absolutely, 100% safe. I want to emphasize this to every botter/hacker/wrongdoer/arrogant person who reads this.
This is how it works:
-If enough people report you, you'll get banned, sometimes very very rarely even when you play a premium token, I know that happened once
-People who are frustrated, but want to win, pay more for the game, botters help Firefly make a profit
-People who get/buy/build a bot, are more likely to invest in the game, just keeping the servers running.
-Firefly is really milking the game at this point
Some myths and some truths
-Crowns are cheatable, we don't know how it works, but this is really true (It doesn't happen as much as you think though)
-People do get unbanned, it often happens against a price (300 to 500 GBP)
These aren't lies people, it's really true (Sorry Firefly, you'll hate me for this, but there's no changing the truth)
Now, at this point, all the community building players (yes, thats even me, to a certain extend) are finally quitting the game (Or forced to quit ^^). The emotions are building too high in the game, and the players who have some right morals, or who could hold the emotions in check, they have, by this point, all gone.
Firefly has succesfully divided the good from the evil, and they've chosen the evil.
After all, why choose good over the mammon, the mammon has the money anyway ;)
Now, everybody puts the blame on guys like lord friendly, efficient of benevolent, they're actually quite alright moderators I'd say. Sure, they don't know whats going on in a world, and sure, they'll crumble on any bit of game community peer pressure (Try it, tell your entire house to report someone who isn't playing a premium token, I assure you, he'll (she) get banned). But they're at least trying, be it seemingly not very hard.
The problem is, the game is too cheatable (bots) and the community behind the game is pretty much sick/dead/mortally wounded. A game needs a good core, and FF have by neglecting real problems sickened the real game core. And now the fruits are coming to the surface ^^
If you're still reading this, you're probably a good person. The forums here don't get visited too often, and I find that the core of a community is to be found here. Since its pretty dead, I'm guessing the core is pretty dead as well. My advice, go search for another game. Preferably one where they also use Teamspeak. Find a new game from another developer, read the forums first to see what you're getting into.
Farewell and adieu to you worthy players
Farewell and adieu to you players of class
For we have received orders
For to sail to old England,
But we hope in a short time to see you again
And we never saw them again
(
https://en.wikipedia.org/wiki/Spanish_Ladies)