I need help.

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Asus21
Posts: 3
Joined: Fri Apr 15, 2011 2:55 pm

I need help.

Post by Asus21 » Thu Oct 18, 2012 12:53 pm

Hello....today I try to enter my account on stronghold kingdoms and I get" this account has been blocked by our automatic security measures to prevent misus".
Why I get blocked and what can I do to recover...?because I don't enter on computer from monday and now it's Thursday.....(school problems)....and I am now .....really.....shocked
Thanks....

Nyota
Posts: 79
Joined: Sat Apr 07, 2012 5:21 pm

Re: I need help.

Post by Nyota » Thu Oct 18, 2012 1:11 pm

You could try sending them a support ticket

Wiki page with info about contacting them

Asus21
Posts: 3
Joined: Fri Apr 15, 2011 2:55 pm

Re: I need help.

Post by Asus21 » Fri Oct 19, 2012 7:36 pm

OK thanks

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FORTKNOX.
Posts: 266
Joined: Thu Nov 04, 2010 9:05 pm
Location: Canada

Re: I need help.

Post by FORTKNOX. » Fri Oct 19, 2012 11:07 pm

Firefly is real big on tracking players with 'alt accounts' by IP Adresses

I personally dont like it as it can cause problems with honest people trying to play the game. But if you used 2 different computers to play the game in a short period of time (like 2 days) on the same account, you may of been flagged as a suspect for cheating.

I know and you know thats not true, but it is the way the game is run by Firefly. So in the future, try to only play the game on one computer from the same residence to prevent being locked out of the game

Otherwise, inform Firefly of the situation in advance.
Veteran player of World-7 Exclusively

Asus21
Posts: 3
Joined: Fri Apr 15, 2011 2:55 pm

Re: I need help.

Post by Asus21 » Sat Oct 20, 2012 9:04 am

aha ok:) Soo what can I do?:) to....take it back:)

Gwtheyrn
Posts: 22
Joined: Mon Feb 28, 2011 3:19 pm

Re: I need help.

Post by Gwtheyrn » Mon Oct 22, 2012 9:29 pm

Send in a support ticket. That's about all you can do.

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