It is currently Tue Nov 20, 2018 11:33 pm



Reply to topic  [ 3 posts ] 
 Wrong Account Keeps Coming Up 
Author Message

Joined: Thu Nov 08, 2018 3:53 pm
Posts: 1
Reply with quote
Post Wrong Account Keeps Coming Up
With the closing of ARC for stronghold kingdoms, I came here as they instructed me to. They would no longer sell any crowns. I should be in World 9 as Scout48 in the final stage we are fighting for silver. Been playing since April 2017. Now that its time to win some rewards after spending hundreds of hours and $250 plus on crowns. I get put in the wrong world. Every time I log in with my e mail ken4810@outlook.com I get set up as Skye48. I never built a village under this name. I will build one now just to hold a place. You are costing me hundreds of cards for the winning team if you can not back into world 9 as who I am. Wasted all this time and money only to lose it all in the final few days of the world. Please get me to my proper world. I am Scout48 Crown Prince level 20 St Giles Parish Hallworty Parish Bocastle Parish and more.
Thank You Ken Jones


Thu Nov 08, 2018 4:00 pm
Profile

Joined: Thu Nov 04, 2010 10:18 am
Posts: 625
Reply with quote
Post Re: Wrong Account Keeps Coming Up
Hi Ken,

Not quite sure what you are meaning in your forum post. There is no mentioned of posting on the forum ? Ideally, if you could reply to the support ticket that would be great.
The detailed instructions you were sent is the way to migrate/convert your account.

Out of interest, I notice you are posting on here with an existing SHK account. Perhaps you are trying to Migrate to a SHK email address that already exists in our database ?
Also, it does seem you are trying to login to this existing SHK account (you are using here on the forum) and not a Migrated/Convered Arc account.


Thu Nov 08, 2018 4:24 pm
Profile

Joined: Thu Nov 04, 2010 10:18 am
Posts: 625
Reply with quote
Post Re: Wrong Account Keeps Coming Up
We have created a Knowledge base article to help with Arc migration issues -

https://support.strongholdkingdoms.com/index.php?/Knowledgebase/Article/View/358/13/stronghold-kingdoms-migration-from-arc-client-to-standard-stronghold-kingdoms-client


Fri Nov 09, 2018 1:25 pm
Profile
Display posts from previous:  Sort by  
Reply to topic   [ 3 posts ] 

Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by STSoftware for PTF.