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Account confirmation over email

Posted: Mon Oct 28, 2019 4:18 pm
by LordRainmaker
Greetings,

My father (his ingame name is Crogerila) is a long time SHK player, since the very early beginnings, he also introduced me to your RTS strategy games. I already invested money in SHK.

Crogerila cannot access his email account that he used to register on Stronghold Kingdoms. He opened two support tickets but both were ignored. Why?

Please Firefly, let him play with his original account. He collected more than 1400+ cards. Don't let us drive away from your game. Let him recover his account under his new/recent email address.

Waiting for your reply,
Rain

Re: Account confirmation over email

Posted: Mon Oct 28, 2019 7:17 pm
by DontBeaWuss
https://www.strongholdkingdoms.com/acctrecovery

You need to fill out the above form and you need to supply a NEW email address.

Re: Account confirmation over email

Posted: Tue Oct 29, 2019 6:25 pm
by LordRainmaker
We did supply with new email but got rejected.

Re: Account confirmation over email

Posted: Tue Oct 29, 2019 9:13 pm
by DontBeaWuss
According to Lord Alacrity in another thread :-

"There is no general problem with the account recovery system, however, you must be sure that you have entered your replacement e-mail correctly and without typos in order to receive the mail. If you have made an error in the spelling of your replacement e-mail, please submit the form again".

If it's been rejected then it's possible that, at some point in time, it's already been registered against an SHK account, ergo, not a new email.

Re: Account confirmation over email

Posted: Tue Nov 05, 2019 11:04 am
by Dante bah
Здравствуйте. Восстановление пароля не помогает. Я до сих пор не могу зайти на страницу. На почту не приходит сообщение о подтверждении аккаунта...

Re: Account confirmation over email

Posted: Mon Nov 18, 2019 1:25 pm
by LordRainmaker
We created another new email and got rejected yet again. I think they are doing this intentionally. I trully regret spending any money with these rats

Re: Account confirmation over email

Posted: Sat Nov 23, 2019 12:52 pm
by DukeofShilage
Wouldn't it be a problem with old accounts being stored on old servers that got erased with time? But then, the company could at least answer to the requests and explain the situation.