Account confirmation over email

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LordRainmaker
Posts: 10
Joined: Tue Jan 08, 2019 1:13 pm

Account confirmation over email

Post by LordRainmaker » Mon Oct 28, 2019 4:18 pm

Greetings,

My father (his ingame name is Crogerila) is a long time SHK player, since the very early beginnings, he also introduced me to your RTS strategy games. I already invested money in SHK.

Crogerila cannot access his email account that he used to register on Stronghold Kingdoms. He opened two support tickets but both were ignored. Why?

Please Firefly, let him play with his original account. He collected more than 1400+ cards. Don't let us drive away from your game. Let him recover his account under his new/recent email address.

Waiting for your reply,
Rain

DontBeaWuss
Posts: 373
Joined: Thu Oct 18, 2012 6:51 am

Re: Account confirmation over email

Post by DontBeaWuss » Mon Oct 28, 2019 7:17 pm

https://www.strongholdkingdoms.com/acctrecovery

You need to fill out the above form and you need to supply a NEW email address.

LordRainmaker
Posts: 10
Joined: Tue Jan 08, 2019 1:13 pm

Re: Account confirmation over email

Post by LordRainmaker » Tue Oct 29, 2019 6:25 pm

We did supply with new email but got rejected.

DontBeaWuss
Posts: 373
Joined: Thu Oct 18, 2012 6:51 am

Re: Account confirmation over email

Post by DontBeaWuss » Tue Oct 29, 2019 9:13 pm

According to Lord Alacrity in another thread :-

"There is no general problem with the account recovery system, however, you must be sure that you have entered your replacement e-mail correctly and without typos in order to receive the mail. If you have made an error in the spelling of your replacement e-mail, please submit the form again".

If it's been rejected then it's possible that, at some point in time, it's already been registered against an SHK account, ergo, not a new email.

Dante bah
Posts: 2
Joined: Tue Nov 05, 2019 10:41 am

Re: Account confirmation over email

Post by Dante bah » Tue Nov 05, 2019 11:04 am

Здравствуйте. Восстановление пароля не помогает. Я до сих пор не могу зайти на страницу. На почту не приходит сообщение о подтверждении аккаунта...

LordRainmaker
Posts: 10
Joined: Tue Jan 08, 2019 1:13 pm

Re: Account confirmation over email

Post by LordRainmaker » Mon Nov 18, 2019 1:25 pm

We created another new email and got rejected yet again. I think they are doing this intentionally. I trully regret spending any money with these rats

DukeofShilage
Posts: 5
Joined: Sat Nov 23, 2019 7:54 am

Re: Account confirmation over email

Post by DukeofShilage » Sat Nov 23, 2019 12:52 pm

Wouldn't it be a problem with old accounts being stored on old servers that got erased with time? But then, the company could at least answer to the requests and explain the situation.

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