Help

This is the first world using the The New Era System.
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xodok
Posts: 1
Joined: Fri Nov 18, 2011 10:23 am

Help

Post by xodok » Sun Apr 16, 2017 11:21 am

Help!!!
http://c2n.me/3JzdMxd
http://c2n.me/3JzdFmZ
http://c2n.me/3Jze6AV

Where is my winnings?
At Christmas everyone received the code as a gift, they did not give me and the administration did not answer the question. Left without a gift.)))
Now you take away your earned money?)))
Please return.

Где мой выигрыш?
На рождество все получили код в подарок,мне не дали и на вопрос администрация не ответила. Остался без подарка.)))
Теперь и вовсе заработаное отнимаете?)))
Прошу вернуть.

Kai-Liantra
Posts: 12
Joined: Sun Oct 09, 2016 10:58 pm

Re: Help

Post by Kai-Liantra » Sun Apr 16, 2017 7:48 pm

xodok wrote:Help!!!
http://c2n.me/3JzdMxd
http://c2n.me/3JzdFmZ
http://c2n.me/3Jze6AV

Where is my winnings?
At Christmas everyone received the code as a gift, they did not give me and the administration did not answer the question. Left without a gift.)))
Now you take away your earned money?)))
Please return.

Где мой выигрыш?
На рождество все получили код в подарок,мне не дали и на вопрос администрация не ответила. Остался без подарка.)))
Теперь и вовсе заработаное отнимаете?)))
Прошу вернуть.
by the way. My 4 decks from wheel never appear.

Khavos
Posts: 5
Joined: Sun May 13, 2012 3:32 pm

Re: Help

Post by Khavos » Tue Apr 18, 2017 1:15 pm

Similar thing happened to me. Won card packs off a wheel spin, went to open them then they disappeared and did not get any cards.

Kai-Liantra
Posts: 12
Joined: Sun Oct 09, 2016 10:58 pm

Re: Help

Post by Kai-Liantra » Tue Apr 18, 2017 9:01 pm

Khavos wrote:Similar thing happened to me. Won card packs off a wheel spin, went to open them then they disappeared and did not get any cards.
++++++++ also

Lunks
Posts: 230
Joined: Sun Feb 20, 2011 3:25 am

Re: Help

Post by Lunks » Tue Apr 18, 2017 9:44 pm

I made a ticket about a week ago and they haven't sent a response or given me the decks I should have earned from the wheelspin.

User avatar
Wilksy
Posts: 419
Joined: Sun Apr 14, 2013 10:17 am
Location: Earth
Contact:

Re: Help

Post by Wilksy » Thu Apr 20, 2017 8:23 am

I would suggest giving them a nudge on your submitteed ticket.
'If at first you don't succeed, try, try again. Then quit. There's no point in being a * fool about it.'

W. C. Fields

vlad the bad
Posts: 6
Joined: Wed Feb 15, 2012 2:25 pm

Re: Help

Post by vlad the bad » Thu May 04, 2017 1:50 am

I'm still missing crowns I bought 3 years ago. Also more recent about 20 card packs, and a few hundred card points from Wolf world. They say logout when you put in the support ticket a problem happened yesterday, and I've logged on and off several times.

Reply: Logout :roll:

Good luck to the OP, you are never getting your stuff ever mate, it's just never ever, ever going to happen.

Lord Friendly
Posts: 714
Joined: Thu Nov 04, 2010 10:18 am

Re: Help

Post by Lord Friendly » Fri May 05, 2017 10:08 am

vlad the bad,

If you are missing Crowns you paid for three years ago please contact us, although we would need an invoice ID/payment information. I cannot understand how 20 Card Packs have gone missing - https://support.strongholdkingdoms.com/

vlad the bad
Posts: 6
Joined: Wed Feb 15, 2012 2:25 pm

Re: Help

Post by vlad the bad » Mon May 08, 2017 12:13 am

Lord Friendly wrote:vlad the bad,

If you are missing Crowns you paid for three years ago please contact us, although we would need an invoice ID/payment information. I cannot understand how 20 Card Packs have gone missing - https://support.strongholdkingdoms.com/
If my memory serves me right I was told to contact my bank about any issue with payments for crowns that I had not recived. I would have had a recepit which I uploaded to the help system. But we are talking about 3 years ago, actually just getting a reply makes me feel a bit better.

The 20 missing card packs was from Return of the Wolf, wheel spins would give prizes. But as soon as you went to open the packs an error message would come up and say no such card pack type. I did put in a ticket about it, so did a lot of other people. I saw your responces to a few of those people Lord Friendly you fixed it for them. My ticket didn't get assigned to you :( I did respond to my message to reboot, but then never heard anything back.

Anyway I don't want to hijack the OP thread, my issues are like 6 weeks, and many years old so what ever it is sadly what it is.

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