VERY STRANGE PROBLEM IN THE GAME

New World with Weather dependent inter-Island travel.
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Yousef yy
Posts: 1
Joined: Sat Jul 20, 2019 7:37 pm

VERY STRANGE PROBLEM IN THE GAME

Post by Yousef yy » Sat Jul 20, 2019 7:53 pm

I have left playing SHK for a while, and when I returned, my name was changed to a strange serial number, and the game didnt let me enter any world. It told me that I need to activate the account ( which was a marquis ! ). when I tried to activate it, it said that I need to change my username !. After I changed the username, activated the acct and started the world, It was like a new account. all the progress was lost !
what is that ?!!!
can anyone help me please ? :(

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DontBeaWuss
Posts: 350
Joined: Thu Oct 18, 2012 6:51 am

Re: VERY STRANGE PROBLEM IN THE GAME

Post by DontBeaWuss » Sat Jul 20, 2019 9:46 pm

http://support.strongholdkingdoms.com/

You'll have to submit a ticket, good luck.

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Lord Benevolent
Posts: 1174
Joined: Tue Feb 22, 2011 2:33 pm

Re: VERY STRANGE PROBLEM IN THE GAME

Post by Lord Benevolent » Wed Jul 31, 2019 7:43 am

Which version of Stronghold Kingdoms are you playing on? It sounds like you reinstalled the Android or iOS app and instead of logging into your old account, you created a new unregistered mobile account (Lord########).
If you still remember your old login details, please log out of the new account and enter those details. The new account will need to become inactive.

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