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 Server crash? 
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Joined: Sat Aug 03, 2013 9:27 am
Posts: 120
Post Server crash?
anyone else get errors and then not be able to log back in?


Mon Sep 23, 2013 9:52 am
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Joined: Tue Feb 22, 2011 2:33 pm
Posts: 1173
Post Re: Server crash?
The Remoting Exceptions (REs) usually occur when something is wrong with the servers. We are alarmed as soon as they occur and they are usually fixed within a few minutes. We've reset the servers and USA 1 should be running as smoothly as always.


Mon Sep 23, 2013 10:01 am
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Joined: Sat Sep 21, 2013 2:04 am
Posts: 5
Post Re: Server crash?
It's not running smooth. The server is constantly crashes...


Tue Sep 24, 2013 3:08 pm
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Joined: Wed Oct 26, 2011 1:08 am
Posts: 7163
Location: WI, USA
Post Re: Server crash?
Drumhold wrote:
It's not running smooth. The server is constantly crashes...

Do elaborate. As an end user, how could you possible know if the amazon server is crashing? Have you restarted you game client? Are you receiving Remoting exceptions? If so you need to ticket support to alert Firefly (https://support.strongholdkingdoms.com/)

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Tue Sep 24, 2013 8:22 pm
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Joined: Sat Sep 22, 2012 1:30 am
Posts: 468
Post Re: Server crash?
I haven't experienced any problems over the past couple days, or even the past couple months. Just that one particular incident that can't be talked about.


Wed Sep 25, 2013 12:07 am
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Joined: Sat Sep 21, 2013 2:04 am
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Post Re: Server crash?
The server is constantly crashing and lagging and yes, i get remote exceptions, i get forced relogs because it says "That there are some server issues", etc.


Wed Sep 25, 2013 2:36 am
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Joined: Sat Sep 22, 2012 1:30 am
Posts: 468
Post Re: Server crash?
None of that has happened to me once since I started playing on the 5th of July. With the massive number of active players I would have expected problems, but there haven't been any issues.


Wed Sep 25, 2013 3:14 am
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Joined: Wed Oct 26, 2011 1:08 am
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Location: WI, USA
Post Re: Server crash?
Drumhold wrote:
The server is constantly crashing and lagging and yes, i get remote exceptions, i get forced relogs because it says "That there are some server issues", etc.


Can you post a screenshot of the error message? Else, submit a ticket to support, see link above.

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Wed Sep 25, 2013 3:46 am
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Joined: Sat Sep 21, 2013 2:04 am
Posts: 5
Post Re: Server crash?
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This is the error i'm getting. The game really lags. A lot.


SPEED TEST:
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Fri Sep 27, 2013 2:44 pm
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Joined: Mon Jan 31, 2011 4:30 pm
Posts: 775
Location: Firefly
Post Re: Server crash?
This type of problem may occur because of a slow, or a poor quality connection to the game servers or by specific restrictions on your local internet connection.

This may also be caused by internet security or anti-virus software installed on your local machine which is monitoring or restricting internet traffic. Please try turning off any programs which may be restricting your connectivity and be sure you are running Stronghold Kingdoms as an Administrator.


Connection trouble can be caused by many different sources.
• Dial-up, Satellite, Cellular, Air Cards (EVDO/LTE/4G) or other non-broadband internet connections can cause connectivity issue or cause frequent disconnections. We do not recommend using any of these types of connections to play the game.
• Connecting through a wireless router may also cause issues. Wireless connections are slower than physical connections and are prone to interference. You can try connecting directly using a physical cable to see if that solves the issue.
• Faulty or incorrectly setup computer and networking hardware can also cause issues. If you suspect this might be the source of your problem, you will need to contact the manufacturer of that hardware or a computer repair professional for further assistance.

This may also be a result of an old DNS cache. Information on flushing your DNS cache can be found here: http://www.whatsmydns.net/flush-dns.html

Windows has a built in program that can give you a report of what is happening when you try and communicate with a site or service on the internet. Below are instructions on using this command.
1. Press the "Start" button on your Windows task bar and then select "Run".
2. Type cmd and then hit "Enter"
3. This should open a command prompt.
4. Type tracert login.strongholdkingdoms.com and then hit "Enter".

The numbers represent the number of milliseconds it takes to talk to our servers. All of your times should be below 250ms and the total number of lines should be less than twenty. An asterisk (*) is a bad sign as it means that some of the information you sent did not arrive. If the numbers are over 300ms this means your connection to our servers is slow. If you perform a tracert and you do not get any reply, or it fails altogether then it is a problem with your computer or network. If it fails on the first few lines likely it is a problem within your Internet Service Provider (ISP). If it gets out of your ISP's severs and starts failing then it may be a routing issue.

Unfortunately, Stronghold Kingdoms Support is unable to assist with connectivity problems and we advise you to speak with your network administrator or internet service provider.


Fri Sep 27, 2013 3:34 pm
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