Login issues
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Lumpy715
- Posts: 1
- Joined: Wed Jun 01, 2016 11:53 pm
Login issues
Anyone else experiencing the "Login Failure: There is a problem connecting to the Login Server"? I've restarted and tried a bunch of other sites and games with success, so I think it is a game problem. Anyone else?
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BernieN
- Posts: 4
- Joined: Wed Feb 16, 2011 4:04 am
Re: Login issues
I have been unable to login for 16 hrs
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Vismantas
- Posts: 2
- Joined: Wed Nov 02, 2016 3:04 am
Re: Login issues
Lumpy715 wrote:Anyone else experiencing the "Login Failure: There is a problem connecting to the Login Server"? I've restarted and tried a bunch of other sites and games with success, so I think it is a game problem. Anyone else?
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Vismantas
- Posts: 2
- Joined: Wed Nov 02, 2016 3:04 am
Re: Login issues
and i have problem. i cant login 24 hours. and my friend say i lost 3 citys. *
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Lord Friendly
- Posts: 849
- Joined: Thu Nov 04, 2010 10:18 am
Re: Login issues
This type of problem may occur because of a slow, or a poor quality connection to the game servers or by specific restrictions on your local internet connection.
This may also be caused by internet security or anti-virus software installed on your local machine which is monitoring or restricting internet traffic. Please try turning off any programs which may be restricting your connectivity and be sure you are running Stronghold Kingdoms as an Administrator.
Connection trouble can be caused by many different sources.
• Dial-up, Satellite, Cellular, Air Cards (EVDO/LTE/4G) or other non-broadband internet connections can cause connectivity issue or cause frequent disconnections. We do not recommend using any of these types of connections to play the game.
• Connecting through a wireless router may also cause issues. Wireless connections are slower than physical connections and are prone to interference. You can try connecting directly using a physical cable to see if that solves the issue.
• Faulty or incorrectly setup computer and networking hardware can also cause issues. If you suspect this might be the source of your problem, you will need to contact the manufacturer of that hardware or a computer repair professional for further assistance.
This may also be a result of an old DNS cache. Information on flushing your DNS cache can be found here: http://www.whatsmydns.net/flush-dns.html You may also wish to try using a different DNS server. Information on changing your DNS server can be found here: https://developers.google.com/speed/pub ... docs/using
Windows has a built in program that can give you a report of what is happening when you try and communicate with a site or service on the internet. Below are instructions on using this command.
1. Press the "Start" button on your Windows task bar and then select "Run".
2.Type cmd and then hit "Enter"
3.This should open a command prompt.
4.Type tracert login.strongholdkingdoms.com and then hit "Enter".
The numbers represent the number of milliseconds it takes to talk to our servers. All of your times should be below 250ms and the total number of lines should be less than twenty. An asterisk (*) is a bad sign as it means that some of the information you sent did not arrive. If the numbers are over 300ms this means your connection to our servers is slow. If you perform a tracert and you do not get any reply, or it fails altogether then it is a problem with your computer or network. If it fails on the first few lines likely it is a problem within your Internet Service Provider (ISP). If it gets out of your ISP's severs and starts failing then it may be a routing issue.
Unfortunately, Stronghold Kingdoms Support is unable to assist with connectivity problems and we advise you to speak with your network administrator or internet service provider.
This may also be caused by internet security or anti-virus software installed on your local machine which is monitoring or restricting internet traffic. Please try turning off any programs which may be restricting your connectivity and be sure you are running Stronghold Kingdoms as an Administrator.
Connection trouble can be caused by many different sources.
• Dial-up, Satellite, Cellular, Air Cards (EVDO/LTE/4G) or other non-broadband internet connections can cause connectivity issue or cause frequent disconnections. We do not recommend using any of these types of connections to play the game.
• Connecting through a wireless router may also cause issues. Wireless connections are slower than physical connections and are prone to interference. You can try connecting directly using a physical cable to see if that solves the issue.
• Faulty or incorrectly setup computer and networking hardware can also cause issues. If you suspect this might be the source of your problem, you will need to contact the manufacturer of that hardware or a computer repair professional for further assistance.
This may also be a result of an old DNS cache. Information on flushing your DNS cache can be found here: http://www.whatsmydns.net/flush-dns.html You may also wish to try using a different DNS server. Information on changing your DNS server can be found here: https://developers.google.com/speed/pub ... docs/using
Windows has a built in program that can give you a report of what is happening when you try and communicate with a site or service on the internet. Below are instructions on using this command.
1. Press the "Start" button on your Windows task bar and then select "Run".
2.Type cmd and then hit "Enter"
3.This should open a command prompt.
4.Type tracert login.strongholdkingdoms.com and then hit "Enter".
The numbers represent the number of milliseconds it takes to talk to our servers. All of your times should be below 250ms and the total number of lines should be less than twenty. An asterisk (*) is a bad sign as it means that some of the information you sent did not arrive. If the numbers are over 300ms this means your connection to our servers is slow. If you perform a tracert and you do not get any reply, or it fails altogether then it is a problem with your computer or network. If it fails on the first few lines likely it is a problem within your Internet Service Provider (ISP). If it gets out of your ISP's severs and starts failing then it may be a routing issue.
Unfortunately, Stronghold Kingdoms Support is unable to assist with connectivity problems and we advise you to speak with your network administrator or internet service provider.