Villages lost for no obvious reason - help, please.

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Elizabeth I
Posts: 5
Joined: Tue May 07, 2013 11:09 am

Villages lost for no obvious reason - help, please.

Post by Elizabeth I » Tue May 07, 2013 11:17 am

After logging in I found 4 or my villages gone. They disappeared, all at once. They have not been razed, I have no report of any attack. I have also been dismissed from my faction. It all happened at one moment. Now I only have 1 village left and I can normally log in, like before. I dont understand what happened. Can anybody help, please?

Needsaname
Posts: 17
Joined: Fri Aug 10, 2012 3:29 am

Re: Villages lost for no obvious reason - help, please.

Post by Needsaname » Tue May 07, 2013 1:33 pm

Had you not logged in for a long time? Sounds like your account was reset due to inactivity.

Elizabeth I
Posts: 5
Joined: Tue May 07, 2013 11:09 am

Re: Villages lost for no obvious reason - help, please.

Post by Elizabeth I » Tue May 07, 2013 2:39 pm

yes, but i have one of my old villages left, so the account has not been reset, just 4 out of 5 of my villages disappeared. Does it work like that now? That they leave one village when the player is inactive?

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DavidSpy
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Re: Villages lost for no obvious reason - help, please.

Post by DavidSpy » Tue May 07, 2013 5:00 pm

A village will be automatically abandoned when a player hasn't played or is dormant for a specific period of time; this time is dependant upon which rank they have reached. The higher the rank, the longer it takes for the village to become abandoned. If a premium token is in play at the time of going inactive, the player's account (and therefore, their village) will remain active until the premium token runs out.

http://help.strongholdkingdoms.com/inde ... players.3F
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Elizabeth I
Posts: 5
Joined: Tue May 07, 2013 11:09 am

Re: Villages lost for no obvious reason - help, please.

Post by Elizabeth I » Tue May 07, 2013 6:45 pm

thank you for your replies, but all this is not the case...I had 5 villages and no premium token, 4 or my villages disppeared at once without having been razed. I have only 1 village left now. I would need to know why this happened.

I would understand if my account was reset due to inactivity, all villages at once. I know about this. But it didnt happen. One village has been left.

Is this normal, or is it a bug?

Needsaname
Posts: 17
Joined: Fri Aug 10, 2012 3:29 am

Re: Villages lost for no obvious reason - help, please.

Post by Needsaname » Tue May 07, 2013 7:13 pm

I would check through reports then, it's possible you were razed or captured and just missed the reports on it. It's also possible you had those reports turned off if that doesn't show anything.

Elizabeth I
Posts: 5
Joined: Tue May 07, 2013 11:09 am

Re: Villages lost for no obvious reason - help, please.

Post by Elizabeth I » Tue May 07, 2013 8:46 pm

unfortunatelly - no... :( all villages disappeared in the same second, i have reports that i lost my liege lords, but there are no attack reports at all. Also, in that very same second I have left the faction.

I tried to submit a ticket, but they refused to deal with it. What can I do? :(

Needsaname
Posts: 17
Joined: Fri Aug 10, 2012 3:29 am

Re: Villages lost for no obvious reason - help, please.

Post by Needsaname » Wed May 08, 2013 1:20 pm

I would submit a help ticket then and see if you can get support. I know you said they refused to deal with it, but there isn't anything we can offer to help you.

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Lord Benevolent
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Re: Villages lost for no obvious reason - help, please.

Post by Lord Benevolent » Wed May 08, 2013 3:59 pm

Elizabeth I wrote:After logging in I found 4 or my villages gone
Elizabeth I wrote:all villages disappeared in the same second
Which one was it? Did you witness them disappearing or did they disappear some unknown time between logging out and logging in? How long had you not logged in? Does anyone else have access to your account?

Elizabeth I
Posts: 5
Joined: Tue May 07, 2013 11:09 am

Re: Villages lost for no obvious reason - help, please.

Post by Elizabeth I » Thu May 16, 2013 12:25 pm

No, nobody else has an access to my account. 4 out of 5 villages disppeared all at one moment, when I was offline. I looged in and found them gone. I had not been online for a quite long time before that happened, and I would understand if all my account had been reset, but theres one village left :)

I submitted the ticket, but FF has gone silent.

Thank you all for your help anyway.

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