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I need help.

Posted: Thu Oct 18, 2012 12:53 pm
by Asus21
Hello....today I try to enter my account on stronghold kingdoms and I get" this account has been blocked by our automatic security measures to prevent misus".
Why I get blocked and what can I do to recover...?because I don't enter on computer from monday and now it's Thursday.....(school problems)....and I am now .....really.....shocked
Thanks....

Re: I need help.

Posted: Thu Oct 18, 2012 1:11 pm
by Nyota
You could try sending them a support ticket

Wiki page with info about contacting them

Re: I need help.

Posted: Fri Oct 19, 2012 7:36 pm
by Asus21
OK thanks

Re: I need help.

Posted: Fri Oct 19, 2012 11:07 pm
by FORTKNOX.
Firefly is real big on tracking players with 'alt accounts' by IP Adresses

I personally dont like it as it can cause problems with honest people trying to play the game. But if you used 2 different computers to play the game in a short period of time (like 2 days) on the same account, you may of been flagged as a suspect for cheating.

I know and you know thats not true, but it is the way the game is run by Firefly. So in the future, try to only play the game on one computer from the same residence to prevent being locked out of the game

Otherwise, inform Firefly of the situation in advance.

Re: I need help.

Posted: Sat Oct 20, 2012 9:04 am
by Asus21
aha ok:) Soo what can I do?:) to....take it back:)

Re: I need help.

Posted: Mon Oct 22, 2012 9:29 pm
by Gwtheyrn
Send in a support ticket. That's about all you can do.