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 Players Claiming they get preferential treatment 
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Joined: Tue Jul 01, 2014 8:38 pm
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Post Players Claiming they get preferential treatment
I've been told that a player, who was allegedly banned earlier today on W9 was openly bragging to multiple people (both in writing and verbally) that he has moderator friends who got his ban lifted within 6 hours.

I would like to hear from FF about this claim. This player is stating unequivocally that preferential treatment was given to him because he is friends with the moderators. If this is true, it shows that FF doesn't take violations as seriously as they claim. If it's a lie, then I'd say this player is causing substantial harm to FF's already struggling image and that these claims actually border on slander.

IF you can get chatty, make friends with a moderator and obtain info that most of us aren't entitled to when we issue complaints or can have the process expedited for removing a ban because of who you know, then this game is far worse than broken, it's corrupt to the core.

I've also been told that when a player is determined to be in violation of the TOS and is banned that they aren't necessarily kicked from the server . . . which means that a player could potentially ride out the length of the ban while playing online, simply by not signing out. Is that true?

If FF doesn't change the way it deals with cheaters, hackers and exploiters and refuses to make the penalty for violations more strict and effective, then it is complicit in allowing the rampant cheating to continue. And in that case, it deserves to lose its player base and go bankrupt.

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Mon Feb 19, 2018 4:14 am
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Joined: Sat Feb 15, 2014 5:16 am
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Post Re: Players Claiming they get preferential treatment
If what that players says is true then the game is toast. If it is not true then that player should be permanently banned - if he isn't then the game is toast.


Mon Feb 19, 2018 6:22 am
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Joined: Mon Jan 31, 2011 4:30 pm
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Post Re: Players Claiming they get preferential treatment
Stories like this have circulated since Day 1 of World 1 and yet I am always surprised as how ready and willing players are to believe that their mortal enemy is telling them the 100% honest truth. :)

During the Alpha and Beta, we had an active group of volunteer moderators who assisted us with answering general questions on the forums and in the in-game chat. During the Alpha and Beta moderators had the ability to issue warnings for offensive language and remove disruptive players from chat. They have never had access to any information about other players. In short: no player on your game world has any ability which you do not have.

Over time various changes to the game have made the role of moderator unnecessary and we no longer recruit new moderators. The only moderator from the Beta who I still see active on the forum is David Spy.

Disinformation and deceit are tactics that players often use to manipulate their enemies, because as this case illustrates, they are quite effective, sometimes even against veteran players. Another story being told is "We heard Player XYZ bought 50k cardpoints from a Russian hacker for $35" and it is impossible to fight against him, my whole faction will quit unless he is banned!" When one little lie will get rid of a whole faction of your enemies, who even needs card points?! :P Player XYZ was able to achieve with one lie, what he probably couldn't have done in 1000 attacks. He has demoralized and intimidated his enemy.

To be clear: If someone sends you a mail and claims to be an admin or a moderator, report it. If someone sends you a mail and says they can get you "cheap crowns and cardpoints", report it. Those types of messages cross the line.

But we can't police what is said in a TS or Ventrilo or Discord. Your enemy could come in and tell you he is actually Mr. Firefly, he owns the studio, he has infinity billion crowns and will have the admins ban anyone who looks at him funny. You will need to use your own critical thinking skills to evaluate if this person is being honest with you and what their motivations might be.


Mon Feb 19, 2018 7:48 pm
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Post Re: Players Claiming they get preferential treatment
MiladySkye wrote:
If FF doesn't change the way it deals with cheaters, hackers and exploiters and refuses to make the penalty for violations more strict and effective, then it is complicit in allowing the rampant cheating to continue. And in that case, it deserves to lose its player base and go bankrupt.


We've always dealt the same way with cheater, hackers, and exploiters, the account is permanently banned. I'm not sure what stricter measures you think would be more effective?

MiladySkye wrote:
IF you can get chatty, make friends with a moderator and obtain info that most of us aren't entitled to


As previously explained, this simply isn't how the system works. We don't currently have moderators on the game worlds. When we had moderators, they didn't have any access to any info that you don't have access to.

There's also no process for removing a ban, so you can't expedite something that doesn't exist. Once an account is permanently banned, that's it. It is never going to be unbanned. The only people who know if an account is banned are the admin who banned it (which in 99% of cases is me, so I get a kick out of hearing about my corrupt underlings who take bribes!) and the player(s) with the login details to the account.


Mon Feb 19, 2018 8:03 pm
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Joined: Thu Aug 07, 2014 12:04 pm
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Post Re: Players Claiming they get preferential treatment
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We don't currently have moderators on the game worlds.


So, all the people with a bright green nickname here in the board are actually only board moderators (e.g. Arakgon)?


Mon Feb 19, 2018 11:22 pm
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Post Re: Players Claiming they get preferential treatment
Omar_Hawk wrote:
Quote:
We don't currently have moderators on the game worlds.


So, all the people with a bright green nickname here in the board are actually only board moderators (e.g. Arakgon)?


The green name indicates a board moderator, yes. They do not have any special powers on any game world as a result of this.

In the past, when we had volunteer moderators, they had the ability to mute disruptive players or remove offensive posts. While this was helpful during the Alpha and Beta when we had less Support staff, for a variety of reasons, it is no longer needed.

Any player who claims they can find something out or get a ban lifted or get someone banned because they have some sort of "special relationship" with the administrators or developers is lying to you. Any player who tells you they have some advantageous power on the game worlds that you do not, is lying to you.


Tue Feb 20, 2018 2:43 am
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Joined: Mon Jan 31, 2011 4:30 pm
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Post Re: Players Claiming they get preferential treatment
MiladySkye wrote:
I've been told that a player, who was allegedly banned earlier today


Once again, there's no way for any other player to know if a particular player is banned or not.

I've unlocked this topic, but I'm not sure what else I can say. I can't give you details about other players.

My best advice is not to believe everything that your enemies would like you to believe about them.


Tue Feb 20, 2018 3:15 am
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Joined: Sat Feb 15, 2014 5:16 am
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Post Re: Players Claiming they get preferential treatment
Lord Alacrity wrote:
MiladySkye wrote:
I've been told that a player, who was allegedly banned earlier today


Once again, there's no way for any other player to know if a particular player is banned or not.

I've unlocked this topic, but I'm not sure what else I can say. I can't give you details about other players.

My best advice is not to believe everything that your enemies would like you to believe about them.


Thanks for the feedback - sounds reasonable to me and I accept what you say.


Tue Feb 20, 2018 5:36 am
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Joined: Tue Feb 12, 2013 2:43 pm
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Post Re: Players Claiming they get preferential treatment
Erm, the card point hacks are real, very real.

I haven't done it myself for obvious reasons, but I have in game FRIENDS and HOUSE MATES that have!

I've seen the proof, I've seen what it allows people to do and Firefly just seem to brush it under the carpet.

Maybe one day you'll listen, until then the game will continue to be broken and un-fair.


Tue Feb 20, 2018 8:08 pm
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Joined: Wed Oct 26, 2011 1:08 am
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Post Re: Players Claiming they get preferential treatment
Just to chip in from the perspective of a volunteer (I've never been compensated by Firefly for the services I've provided) moderator who has been in the position since early 2013, from time to time I've been approached by players who thought I could somehow pull magic strings with Firefly and get them un-banned. I inform them all that I have no such influence or access to the backend of the game and direct them to use the support ticket system to appeal the ban by supplying any information they think might have lead to their account getting mistakenly flagged.

On a couple of occasions (probably twice a year at most) I have mentioned to the admins that I didn't think a given player broke the rules or that a player felt their support ticket was being overlooked or something to that extent but I never was given the results of any action taken by the admins on the information I provided. I've also never seen any sort of misconduct from the other moderators in the group I was part of.

In regards to the ever elusive 'card hacks' I've had multiple people coming to me claiming it was a problem and that their friend or some other third party had "definite proof" that it worked and yet somehow whenever I've pressed these contacts to demonstrate this exploit I've been given at most a couple of dubious screenshots that lack context followed by no additional contact when I pressed for additional information. These aforementioned screenshots, of course, I shared with Firefly. Until I see some actual evidence I'm going to treat such rumors as the FUD (Fear Uncertainty and Doubt) they likely are.

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Tue Feb 20, 2018 9:15 pm
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