Banning of players who cheat enquiry

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Kadael
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Re: Banning of players who cheat enquiry

Post by Kadael »

King big bro wrote:
Fri May 29, 2020 3:18 pm
Lord Darko900 wrote:
Fri May 29, 2020 2:29 pm
I do not believe firefly ban people for no reason... They just don't want to admit to their friends that they were cheating or hope that somehow firefly would reverse their decision if they cry enough :lol:
If that was so, why do they not a answers when they ask why!? Some are waiting for 4 weeks on a why...
Sadly online companies do not have to give a reason, they all reserve the right to close accounts they deem breaking the rules. It's then up to the player after to sort it out with them, should it be necessary.

Every online game has this. Annoying? Yes. If you've done nothing wrong, then yeah even more annoying. Been caught out? Hard luck.
former Firefly Site/Games Moderator : 2009-2012

Lord Hume
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Re: Banning of players who cheat enquiry

Post by Lord Hume »

I'm sorry but you're still wrong. any serious company always explains why their actions, if other non serious companies don't explain why, you're at their level
I would be happier if you said: we have applied point 7 of the Terms of use
FIREFLY CAN SUSPEND, TERMINATE, MODIFY OR DELETE ACCOUNTS AT ANY TIME FOR ANY REASON OR WITHOUT REASONS, WITH OR WITHOUT NOTICE .
You have been unfortunate

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Kadael
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Re: Banning of players who cheat enquiry

Post by Kadael »

Not all of them do no, Blizzard don't always as an example, EA/Bioware again also don't always, NCSoft sometimes don't even tell you, Cryptic are hit and miss, etc.

It's all in the fine print where they reserve the right to do as they wish, with anyones account.
former Firefly Site/Games Moderator : 2009-2012

The Silent Baron
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Re: Banning of players who cheat enquiry

Post by The Silent Baron »

The lack of reply and explanation fries many peoples brains. I understand that they simply use a catch all sentence, meaning they can basically turn off your account when they feel like it.

However i would expect peoples frustrations shortly to get the better and test whether FF can close an account without explanation and keep the invested crowns. . It would not cost much for example in an English small claims court. They would not even have to attend. Indeed the cost would be comparable to some players month spend on crowns, for many - less.

The argument would not then be could FF close the account but "can they keep the crowns invested or spent" without explanation. I think you will find that a refund of what is left in the account would be the very least of the outcome. I do not see anything that states they can confiscate your money without recourse. Thats called THEFT

So it would just make sense and customer service to answer peoples frustrations, surely. Or ban people and refund them there current balance, some may want all they have put in but i think the current balance of crowns and unused cards would be fair.

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Kadael
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Re: Banning of players who cheat enquiry

Post by Kadael »

I dunno, if SHK was a sub you wouldn't get the remainder of the month(s) back back would you :)
former Firefly Site/Games Moderator : 2009-2012

WinNytHepOOh89
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Re: Banning of players who cheat enquiry

Post by WinNytHepOOh89 »

I wouldn't have believed that this sort of terms actually exist, if it wouldn't be for a friend that got banned and gets exactly this stuff as response from admins when he asks what is going on.

"FIREFLY MAY SUSPEND, TERMINATE, MODIFY OR DELETE ACCOUNTS AT ANY TIME FOR ANY REASON OR FOR NO REASON"

Like I mean, the absurdity of that aside, where do these rules actually come from? I just know the normal game rules that are accessible from the help section ingame. There is no word there about people being able to get banned out of nowhere for no reason. Can anyone clarify here where these different rules come from and since when they are in effect?

It seems incredible to me that Firefly would let people spend money on this game, and then delete the account WITHOUT REASONS. That is completely inacceptable behaviour. Every action needs to have reasons...not allways everyone understands them or agrees on them, but banning people just because you can? What is going on here???

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Priest Guardian
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Re: Banning of players who cheat enquiry

Post by Priest Guardian »

There is a reason for every ban

I was even banned.........once

My old account 'FORTKNOX'. in the early days of gaming in SHK's

I was on TS and some players spoke very vulgar. I left TS. Then in game I was removed from a position. I replied in game text chat mail continuing the Team speak conversation (which was very vulgar and crude)

They reported my mail and I got banned for 7 days because of my mail

Point being is there is always a reason
After you try all the other MMO's , you keep coming back to SHK's

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